10880 - Client Services Consultant, Managed Services Provider
About The Position
10880 – Client Services Consultant/Key Account Manager - Managed Services Provider Location: Irvine CA, 5-days on-site Company Overview: Hyundai Autoever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and MSP support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations. If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai Autoever America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation. Website: http://www.haeaus.com Role Overview: The Client Services Consultant Key Account Manager (KAM) serves as the primary point of contact for our Enterprise Client Business Unit (CBU). This role owns the relationship, ensuring smooth execution of net‑new initiatives, proactive escalation management, IT budget planning and tracking, and day‑to‑day enterprise account operations. Success looks like strong client trust, predictable delivery, disciplined governance, and measurable business outcomes. Team Culture: Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value: Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry. Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes. Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals. Growth: We prioritize personal and professional growth, offering opportunities for learning and development. Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.
Requirements
- 8+ years of enterprise sales, account management, or client‑facing experience.
- Bachelor’s degree in business, IT, Engineering, or a related field (or equivalent experience).
- Strong communication and relationship‑building skills.
- Experience working with cross‑functional delivery and technical teams.
- Ability to manage multiple initiatives and follow through on commitments.
- Solid understanding of budgeting, forecasting, and financial tracking.
Nice To Haves
- Experience with Salesforce.
- Experience in automotive, mobility, enterprise IT services, or large‑scale enterprise accounts.
- Familiarity with SOWs, project governance, and intake processes.
- Comfortable with dashboards, reporting tools, and basic data analysis.
- Exposure to multi‑vendor or global delivery environments.
- Experience in a fast‑paced or matrixed organization.
Responsibilities
- Client Relationship Lead: Serve as the main point of contact for Enterprise CBU and manage ongoing communications.
- New Initiative Intake: Capture new requests, clarify scope, coordinate internal reviews, and support business case development.
- Issue & Escalation Management: Monitor risks, respond to issues quickly, and work with cross‑functional teams to drive resolution.
- IT Budget: Assist with annual and quarterly budget planning, tracking, and reporting; monitor spend vs. plan.
- Governance & Reporting: Support account plans, dashboards, stakeholder updates, and meeting routines (QBRs/MBRs).
- Delivery Coordination: Work closely with PMO and Delivery leads to keep scope, timeline, and quality on track.
- Opportunity Support: Identify and surface upsell/cross‑sell opportunities; assist with SOW creation and approvals.
- Documentation & Compliance: Maintain records, SOWs, risks, and updates to ensure alignment with internal processes.
- Customer Advocacy: Understand client needs and communicate them clearly to internal teams.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
