Client Services Associate

F&M Investment Services•Kannapolis, NC

8h•Onsite

About The Position

Under general supervision and following established policies and procedures, the Client Services Associate provides administrative and client service support to the Financial Advisor and Sr. Client Services Associate. This role supports daily operations, assists with routine client service needs, and helps ensure an efficient and professional client experience within F&M Investment Services in partnership with LPL Financial. This position is designed as a developmental role with the opportunity to gain knowledge of the financial services industry and assume increased responsibilities over time.

Requirements

High school diploma or equivalent required
Previous administrative experience required
Strong organizational and time management abilities, with the capacity to handle multiple priorities effectively.
Excellent attention to detail and accuracy in all documentation and client interactions.
Professional interpersonal skills with the ability to represent F&M Investment Services (and F&M Bank) positively in client and public settings.
Strong communication skills, both verbal and written.
High level of professionalism, confidentiality, dependability, and integrity.
Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Solid administrative skills, including filing, phone handling, and general office coordination.
Working knowledge of the financial services industry and general understanding of Bank products and services.
Ability to work independently while contributing effectively to a collaborative team environment.
Strong problem solving skills with the ability to identify and escalate issues appropriately.
Enthusiasm for community involvement and building positive client relationships.
Must maintain positive working relationships with internal and external stakeholders.
Must not pose a direct threat or significant risk of substantial harm to the safety or health of self or others.
Must be committed to a high standard of safety and be willing to comply with all safety laws and all of the Bank’s safety policies and rules.
Must maintain regular and acceptable attendance at such level as is determined in the Bank’s sole discretion.
Must be regularly available and willing to work at such hours per day or week as the Bank determines are necessary or desirable to meet its business needs.
Must be available and willing to work such weekends and holidays if the employer determines that it is necessary to do so in order to meet its business needs.
Must be available and willing to travel to such locations and with such frequency as the Bank determines is necessary or desirable to meet its business needs.
Be knowledgeable and comply with all regulations, policies and procedures relating to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Privacy Act and how to recognize and report suspicious activity.

Nice To Haves

Additional coursework in business administration or administrative support preferred.
Two years of financial services or sales support experience preferred.
Licensing: Not required, but considered a strong plus: Series 7, Series 63, Series 6, SIE, or insurance license.

Responsibilities

Provide day-to-day administrative support to Sr. Client Services Associate and Financial Advisor.
Answer phones, greet clients, and assist with general office coordination and lobby management.
Schedule and confirm client appointments, meetings, and reviews.
Organize and maintain files, paperwork, and documentation.
Assist with routine client inquiries and direct more complex requests appropriately.
Support the new account opening process by preparing and organizing required paperwork.
Follow up on assigned client service items to ensure timely completion.
Assist in preparing materials for client meetings and account reviews.
Help coordinate client seminars, events, and outreach efforts.
Maintain contact management systems and client lists.
Follow established procedures to ensure accuracy and completeness of documentation.
Assist with internal tracking, reporting, and task follow-up as directed.
Provide support to the Sr. Client Services Associate and serve as backup when needed.
Work with internal teams and external partners, including LPL Financial.
Comply with all regulatory requirements, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML), USA Patriot Act, and privacy regulations.
Maintain confidentiality and accuracy in all client-related activities.
Perform other duties as assigned.