Client Services Advocate

Alternative Youth Activities•Coos Bay, OR

7d•$17 - $20

About The Position

Client Service Advocates provide quality service and meaningful interactions filling a client- facing role within the organization. As the direct point of interaction with clients, CSA’s are the main support and source of referrals and case management for existing and potential AYA clients. Client Service Advocates ensure that the individuals we serve receive the information and resources necessary for long-term success.

Requirements

Must have a minimum of two years of verifiable work experience in the social service field or relevant education in place of experience or a combination of both.
Must have a high school diploma or GED
The ability to creatively problem solve in collaboration with the position requires attention to detail and the ability to work with clients. Must be able to perform a needs- based assessment to address mental, social, and physical health programs which may benefit participants.
Ability to provide access to and match clients with community project partners and state agencies to facilitate awareness of wrap-around services available to the individuals and households served
Criminal Justice Fingerprint Clearance
Valid First Aid card may be required

Responsibilities

Provide excellent customer service when interacting with clients and the community partners
Assess and gather information pertaining to new and existing clients
Planning and goal setting as part of case management activities
Complete weekly check-in with each assigned individual on the current caseload
Complete documentation and client information data entry appropriately and timely
Understanding of and ability to recommend and make available local resources
Ability to follow directions and multi-task in a fast-moving environment
Effectively manage time and tasks
Ability to self-start and ask for guidance when needed
Desire to help others and the ability to provide case management without bias
Responsible for one week in on-call rotation every four weeks to answer crisis line
Intake and Outreach Services
Client Screening
Data Research
Case Management
Event Support
Inventory Tracking
On-site Residential Support
All other duties as assigned