Client Services Administrator

Bureau Veritas•Remo, VA

2d•$17•Remote

About The Position

Primarily supports the internal stakeholders to ensure project set-up, reporting, internal communication and processes to deliver client programs on time in a quality manner.

Requirements

Bachelor's degree (B.A. or B.S.) from four-year college or university in related field; minimum of one year of related experience. In lieu of degree, two years of related experience and/or training, or equivalent combination of education and experience.
Ability to write reports, business correspondence, and standard operating procedures. Ability to effectively present information and respond to questions from clients, peers, and technical field staff.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
To perform this job successfully, an individual must be proficient in operating a computer, having knowledge of word processing software, spreadsheet software, and project management software. Intermediate knowledge of Microsoft Word, Excel, Outlook, Windows, SharePoint, Acrobat Adobe, and Deltek Vision.
Time management skills
Active listening skills
Critical thinking skills
Problem solving skills
Oral and written communication skills
Ability to work independently, as well as in a team environment.
Ability to work in a constant state of alertness and safe manner.
Ability to successfully work from remote location.
Ability to meet the physical demands of the job.
Must have a cell phone and supply your own internet service.

Responsibilities

Supports the Client Services department.
Communicates with the internal stakeholders frequently to advise of status of project/program and to ensure BV is meeting Client and contractual expectations.
Ensure contracts are set up appropriately for accurate revenue recognition and billing.
Monitors project/program progress by facilitating calls with internal stakeholders, as needed, on the status of all projects.
Works closely with the accounting team to ensure proper client billing.
Proactively owns and manages projects/programs (or piece of project, i.e. Portfolios, Subcontractors) from inception to delivery of project/program, including identifying milestones and deliverables across all disciplines.
Understand Client requests and work with the Salesperson(s) and/or Senior team to ensure appropriate information is obtained at beginning of projects to set projects up for success (potentially to include research).
Prepare, proof and distribute CARs (client action reports), proposals, reliance letters, and COI’s (Certificate of Insurance).
Advises on process improvement ideas for the efficiency of the Division.
Manages changes in project/program scope, processes change orders, tracks Project process, identifies potential risks, and devises contingency plans.
Perform special projects as assigned by the Salesperson(s) to capture additional revenue or satisfy client requests.
Coordinates and communicates schedules with all vendors, clients, and internal team.
Coordinates contract administration, purchase orders, and change orders.
Receive and disperse Client Supplied Material (CSM).
Set-up of projects in digital writing platform to ensure proper communication and data flow.
Protects operations by keeping company information confidential.
Delivers outstanding customer service through timely response and proactive solutions to clients’ needs.
Demonstrates BV’s guiding principles in support of the company's strategic goals.
Follows all documented policies, Standard Operating Procedures, and Work Instructions applicable to the position and support of BV's quality standards and strategic initiatives.
Maintains safe and clean work area by complying with all procedures, rules, and regulations.
May be required to work overtime with prior authorization from supervisor.
Must be able to meet the physical demands of the job.