Client Administrator

SRC, Inc•Syracuse, NY

3d•$60,000 - $69,000•Onsite

About The Position

SRC, Inc. is currently seeking a client administrator who is a self-starter with excellent communications skills. This position requires learning new skills and technologies, solving problems, and being highly detail oriented.

Requirements

Bachelor’s degree in information technology/information security, computer science, equivalent technical discipline; relevant experience will be considered in lieu of degree
Work onsite to support end user requests, conference room support and air gapped networks
Experience in a customer-facing role and excellent customer service skills
Experience using a tasking/ticketing system to track/respond/resolve support requests.
Experience with Microsoft Windows Operating systems and Linux systems; including system builds, backups, security patching, virus software, licensing, management, and documentation of end user systems
Experience troubleshooting complex end point computing issues ranging from driver/BIOS/OS configurations through to failed hardware components
Experience using Office365, Zoom and Teams and troubleshooting skills
Experience with a wide-array of software packages that includes installation, configuration, and troubleshooting
Ability to lift up to 40 pounds, with or without reasonable accommodations

Nice To Haves

Security+ certification
SCCM imaging experience
Dell end point computing (laptop, desktop)
Have a good understanding of smartphone technologies that includes installation, configuration, and troubleshooting
Linux experience
Enterprise Phone system experience
Government Clearance/ability to receive clearance

Responsibilities

Work independently and with other IT team members to support enterprise client systems including hardware, accounts, applications, network (VPN), and security infrastructure located on-premises, in remote offices and at employee home office locations
Monitor and respond to internal support requests and track priority through ticketing system
Respond onsite in the event of power and network outages during and after business hours
Diagnose and resolve hardware, software, network, and account-related issues
Procure, configure and setup new computer systems and peripherals
Create and maintain IT documentation
Monitor and maintain computer systems by performing and/or assisting with patches, upgrades, and migrations
Review Third-Party software for Cyber compliance
Rotational on-call support