Client Services Admin

Dynatron Software•Richardson, TX

4d•$18 - $20•Remote

About The Position

The remote Client Services Admin provides administrative support to our FileSmart team. This position is responsible for collaborating with dealer clients, completing administrative computer-based tasks, and working closely with internal teams to ensure success of our warranty reimbursement filing process.

Requirements

1+ years of automotive experience or office experience
Demonstrates enthusiasm and persistence in communicating with clients and team members
Ability to maintain focus while performing repetitive, computer-based tasks
Must be able to work independently, execute defined processes, and be well organized
Must be attentive to detail, able to effectively manage time, manage multiple accounts and priorities, and able to work well in a remote environment
Strong knowledge of Google Workspace and Microsoft Office
Ability to learn new software applications and be comfortable working on diverse types of computer programs

Responsibilities

Effectively communicate regularly with internal and external contacts via phone and email
Digitally obtain invoices from Dealership Management Systems via secure remote screenshare or filesharing
Review invoice data sets to ensure validity, and utilize PDF editing tools to prepare the data sets
Utilize proprietary software to identify patterns in dealer’s warranty data
Review daily/weekly reports and provide updates to management as necessary
Maintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc.
Ensure defined processes and verbal instructions are followed and completed in an efficient manner and that priority items are addressed within the given timelines
Other duties and special projects assigned or approved by management