Client Services Account Associate - NetLine

Informa Group Plc. • New York, NY

1d • Hybrid

About The Position

This role at Informa TechTarget involves overseeing and efficiently processing client tasks, inquiries, and lead generation campaigns through NetLine's Portal platform, ensuring timely responses and resolution. The associate will implement systematic tracking procedures for campaign progress and maintain detailed documentation of client interactions. A key aspect is maintaining a comprehensive knowledge base for common client questions and technical issues, and conducting regular audits of the Portal interface for user experience improvements. The position also focuses on client relationship management, including establishing and nurturing strong professional relationships, serving as the primary point of contact, addressing concerns, and proactively identifying opportunities for expanding client engagements through upselling and cross-selling. The role requires delivering data-driven insights to clients and undertaking special projects to support departmental and organizational goals. Informa TechTarget is a global leader in B2B technology, informing, influencing, and connecting technology buyers and sellers to accelerate growth, offering expert-led, data-driven, and digitally enabled services. The company is committed to sustainability, diversity, wellbeing, and ethical working practices.

Requirements

• BA/BS in Business Communications/Marketing.
• 1+ years experience in online marketing, internet advertising or related areas.
• 1 + years experience in a client/customer service role.
• Flexible, outgoing, results-oriented with excellent attention to detail.
• Ability to effectively manage multiple projects in a deadline-driven and fast-paced environment.
• Excellent written and verbal communication, as well as time-management skills.
• Strong analytical, problem solving and critical thinking skills.
• Strong technical skills using Microsoft Office products.
• Must have high speed and reliable internet service.
• Must have a dedicated work/office space at home for call/virtual meetings.

Responsibilities

• Oversee and efficiently process all client tasks, inquiries, and lead generation campaigns submitted through NetLine's Portal platform, ensuring timely responses and resolution.
• Implement systematic tracking procedures to monitor campaign progress from submission to completion, maintaining detailed documentation of all client interactions.
• Maintain a comprehensive knowledge base of common client questions and technical issues to streamline future problem-solving.
• Conduct regular audits of the Portal interface to identify potential user experience improvements and report findings to the product team.
• Establish and nurture strong professional relationships with new and existing clients through consistent communication and exceptional service delivery.
• Serve as the primary point of contact for Portal clients, addressing concerns promptly and escalating complex issues when necessary.
• Proactively identify opportunities to expand client engagements through upselling and cross-selling relevant NetLine solutions.
• Deliver data-driven insights to clients through regularly scheduled updates, highlighting key performance indicators and trends.
• Undertake special projects and additional responsibilities as assigned by management to support departmental and organizational goals.

Benefits

• A welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment.
• Take up to four days per year to volunteer, with charity match funding available too.
• The opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
• Encouragement and support for internal job moves.
• 15 days PTO rising to 20 after three years and 25 after six years.
• 10 national holidays.
• A birthday leave day.
• The chance to work from (almost!) anywhere for up to four weeks a year.
• Competitive benefits, including a 401k match.
• Health insurance.
• Vision insurance.
• Dental insurance.
• Parental leave.
• ESPP offering company shares at a minimum 15% discount.
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more.
• Recognition for great work, with global awards and kudos programs.
• The chance to collaborate with teams around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees