Client Service Specialist
About The Position
The Client Services Specialist provides administrative and customer service support. This role manages shared inboxes, performs data entry and reporting, answers incoming phone calls, conducts basic equipment troubleshooting, and collaborates virtually with team members to meet organizational goals and deadlines. This is a remote position that requires maintaining a dedicated, private, and quiet workspace suitable for confidential conversations and HIPAA compliance. The specialist must use company-approved systems, platforms, and security protocols, be available and logged in during scheduled work hours, and meet productivity, quality, and responsiveness standards comparable to an on-site role. Safeguarding confidential information, using secure internet access, preventing unauthorized viewing or hearing of protected information, following IT and data-security policies, and promptly reporting technical issues are also key expectations.
Requirements
- Minimum of one (1) year of customer service experience
- College degree or an equivalent combination of education and relevant work experience
- Exceptional written and verbal communication skills
- Strong organizational, time management, and prioritization abilities, particularly in a remote environment
- Demonstrated problem solving and critical thinking skills
- High attention to detail and accuracy
- Proficiency with Windows based computers, Microsoft Office applications, email, and web based platforms
- Ability to work independently while collaborating effectively with a remote team
- Reliable high speed internet connection capable of supporting VoIP phone systems, video meetings, and cloud based software
- Ability to operate required systems concurrently without performance degradation
- Willingness to comply with all company technology, security, and remote work policies
Responsibilities
- Answer incoming calls via the Five9 phone system; resolve issues or route calls appropriately
- Respond promptly to service verification requests
- Process emergency incident reports accurately and timely
- Process new referrals and service requests by: Entering client information into Salesforce; Coordinating communication between field technicians and clients, family members, nurses, and caregivers
- Communicate directly with referral sources regarding updates, acknowledgments, and service information
- Coordinate with the billing department regarding new accounts, account modifications, and account removals
- Adhere strictly to HIPAA and data privacy requirements in all communications and systems usage
- Monitor and process messages in shared email inboxes from referral sources, clients, and vendors
- Assist with maintaining contacts, referral, and client databases
- Demonstrate American Medical Alert’s mission of client centered service supporting independent living
- Perform other duties as assigned
Benefits
- benefited position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
