Client Service Specialist

XYPN

1d•$59,000 - $75,000•Remote

About The Position

The Client Service Specialist is a frontline member of the Client Service team, responsible for delivering accurate, timely, and high-quality operational support to financial advisors across our TAMP and Sapphire platforms. This role focuses on execution, follow-through, and clear communication. Client Service Specialists work service requests end-to-end, collaborate closely with teammates, and escalate questions or complex issues to the Client Service Manager for guidance and coaching. We’re looking for someone who can approach each service request with an understanding of the advisor’s broader context and goals. While timely resolution is important, success in this role means helping advisors move their work forward, not simply completing individual tasks. XY Investment Solutions, LLC, DBA XYPN Sapphire, is an SEC-registered investment adviser offering two service models: a TAMP/sub-advisory platform and a corporate RIA affiliation model. Sapphire allows fee-only advisors to operate under our RIA while we provide compliance, investment, and operational support so they can focus on serving their clients. Where We Hire: We’re excited to review applications from across the U.S., but we give priority to candidates residing in the following states: AZ, CA, CO, FL, GA, IL, IN, MA, ME, MI, MN, MT, NC, NE, TX, UT, WA and WI. Please note: We are specifically looking for candidates that are willing to cover Pacific or Mountain Standard Time Zones.

Requirements

1+ years of experience in customer service or operational support
1+ years of experience in financial services
Strong attention to detail and pride in producing accurate, high-quality work
Clear written and verbal communication skills
Comfort working across multiple systems and learning new tools quickly
Strong organizational skills and the ability to manage multiple open work items
A collaborative mindset and willingness to ask questions, seek feedback, and learn
Comfort with both routine work and changing priorities in a fast-paced environment

Nice To Haves

Prior experience working in an RIA, TAMP, or broker-dealer environment
Experience working with Charles Schwab or other custodians
Orion experience

Responsibilities

Advisor Support & Service Execution
Respond to advisor service requests through our ticketing system and phone in a timely, professional manner.
Own service requests through to completion, ensuring clear communication and proactive follow-up.
Coordinate with custodians to resolve NIGOs, facilitate fund transfers, and track requests to resolution.
Accurately complete paperwork, forms, and Docusign envelopes with a high degree of attention to detail.
Prepare and send client agreements and support advisor onboarding activities, ensuring accuracy, clarity, and timely follow-through.
Ticket Ownership & Team Collaboration
Work assigned tickets independently while collaborating with teammates to move shared or related items across the finish line.
Maintain clear visibility into work status using internal tools and systems.
Support team success by helping unblock work when priorities shift or capacity is constrained.
Follow prioritization guidance and service standards set by the Client Service Manager.
Quality, Accuracy & Continuous Improvement
Ensure service work is completed accurately, thoroughly, and in alignment with documented processes.
Identify patterns, recurring issues, or process gaps and surface them to the Client Service Manager.
Contribute ideas that improve efficiency, clarity, or advisor experience.
Participate in team training and coaching to continue building technical and operational skills.
Measurables:
Number of tickets resolved fully
First response time

Benefits

All team members at XYPN are owners! We offer a 100%- employer-funded Employee Stock Ownership Plan (ESOP).
Unlimited vacation days to maintain work-life harmony (we require that you take a minimum of 3 weeks of vacation per year)
9 paid holidays (we offer flexible holidays!)
401(k) with match; you put in 6%, and we put in 4.5%.
12 weeks paid parental leave for the birth or adoption of a child.
Health insurance w/ employer contribution.
Dental, Vision, Voluntary Life and AD&D, and Accident insurance options.
Pet insurance availability
Health Savings & Flex Spending (Health, Limited & Dependent Care) Accounts available
Employer-paid Life and AD&D insurance.
Employer-paid Long Term Disability coverage.
Up to $150/month to cover the cost of working with a financial planner, plus up to $500 toward the upfront fee.
$2000/year (prorated by start date) to put towards professional development
$250/quarter to spend on yourself specific to our core value of "Be Well Being You.”
$500 donated to a non-profit organization of your choice when you volunteer 40 hours within the calendar year.
A sabbatical program that includes a cash bonus and extra time off at 5, 10, and 15 years.
Subsidized employer-sponsored childcare through our internal child care program. (Subject to availability)
Various Gym discounts
Company-owned laptop computer provided (Apple Products).