Client Service Specialist

Telligen • West Des Moines, IA

1d

About The Position

This position is responsible for receiving and responding to inbound customer inquiries and performing outreach and follow up to gather data or provide information. Performs data entry and maintains data integrity.

Essential Functions
You will ensure the highest level of customer satisfaction by responding to calls from internal and external clients.
You will provide customer support including answering general inquiries, troubleshooting issues, and gathering information. Referring more complex calls to appropriate team members and documents call in tracking system.
You will demonstrate professionalism through written and verbal communication.
You will provides general office support.
You may perform data entry into database within specified timeframes.
You will work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.

Requirements
High school diploma and/or equivalent
1 - 2 years experience working in a customer service environment
Demonstrated experience working in a fast-paced and deadline driven environment
Functional PC skills
Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential
Call center experience preferred
Health care or insurance experience preferred
Certified Medical Assistant designation preferred
Bilingual skills preferred

Who We Are:
Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?
We’re on a mission to transform lives and economies by improving health.
Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.
Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.
Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.
Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.
Thank you for your interest in Telligen!
Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed.

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.
Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.
Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Requirements

• High school diploma and/or equivalent
• 1 - 2 years experience working in a customer service environment
• Demonstrated experience working in a fast-paced and deadline driven environment
• Functional PC skills
• Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential

Nice To Haves

• Call center experience preferred
• Health care or insurance experience preferred
• Certified Medical Assistant designation preferred
• Bilingual skills preferred

Responsibilities

• Ensure the highest level of customer satisfaction by responding to calls from internal and external clients.
• Provide customer support including answering general inquiries, troubleshooting issues, and gathering information. Referring more complex calls to appropriate team members and documents call in tracking system.
• Demonstrate professionalism through written and verbal communication.
• Provides general office support.
• Perform data entry into database within specified timeframes.
• Work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees