Client Service Specialist

MAI WEALTH MANAGEMENT, INC.•Madison, CT

About The Position

Active member of the Wealth Management Group responsible for delivering high-quality client service and operational support. Manages account-related service, onboarding, and ongoing maintenance for MAI Wealth Management clients.

Requirements

Bachelor’s degree and/or equivalent professional experience
2 – 6 years of client service or operations experience within wealth management, brokerage, or financial services
Strong proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
Experience with CRM systems
Solid understanding of financial account types, investment products, and account structures
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment, analyze, interpret data/instructions, ask questions, be detail-oriented, multitask and meet deadlines
Excellent communication skills, both written and verbal, with strong client service orientation and interpersonal skills
Passionate about service for clients
Maintains absolute confidentiality of all client information and safeguards client and company data; maintains high ethical standard in all practices
Driven and resourceful to find answers to client account requests
Ability to expedite and prioritize requests from clients and sales team for best execution
Possesses industry business acumen
Motivated to learn about all areas of the division and firm as part of a growing and fast paced team
Experience working on interdepartmental teams
Professional demeanor, superb work ethic, high level of personal ethics and integrity

Nice To Haves

Tax, Banking, and Investment knowledge a plus

Responsibilities

Serve as a primary point of contact for client service needs, delivering timely, responsive, and professional support
Manage day-to-day client service requests, ensuring accurate and efficient resolution of all account-related matters
Coordinate and execute client money movement requests, including wires, journals, and transfers, in accordance with firm policies and procedures
Prepares MAI annual retainer, initial financial plan fee agreements, Investment Advisory Agreements, Investment Policy Statements, Private Asset and Outside 401k documents.
Oversee new account onboarding from initiation through completion, ensuring all documentation, compliance, and operational requirements are met
Maintain client accounts, including account openings and closures, transfers, updates, and ongoing maintenance of account records
Prepare and process client documentation, including investment advisory agreements, investment policy statements, and related materials
Partner with Wealth Managers and internal teams to support client servicing, reporting, and account administration
Ensure proper billing setup and maintenance in accordance with client agreements and firm standards
Generate and deliver client communications related to account setup, servicing, and ongoing requests in a clear and professional manner
Maintain accurate client records and documentation within internal systems, including CRM and portfolio reporting tools
Coordinate with Operations and custodians to resolve account issues, discrepancies, and service requests
Monitor account activity and proactively identify and address potential issues or service needs
Update CRM systems to support client communications, mailings, and firm-wide initiatives
Identify opportunities to improve workflows and enhance operational efficiency and client experience
Participate in team initiatives and special projects, as needed