Client Service Specialist

. Crane Worldwide Logistics .•Groveport, OH

14d

About The Position

Responds to orders, general client inquiries, invoice questions and client complaints. Resolves issues with orders, delivery dates or service. Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

Requirements

High School Diploma or GED
0-2 years experience as assembly line lead
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation Skills
Listening
Resolving Conflict
Ability to Multi-task
Job may require extended sitting or standing, use of standard office equipment.

Responsibilities

Responds to orders, general client inquiries, invoice questions and client complaints.
Resolves issues with orders, delivery dates or service.
Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Benefits

136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Potential to earn a strong commission based on your sales ability

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