Client Service Specialist

FEG • Cincinnati, OH

2d • Onsite

About The Position

The Client Service Specialist is responsible for the coordination of investment activities for institutional clients and FEG’s proprietary funds with investment managers, custodians, fund administrators and FEG internal teams. This position provides day-to-day support to clients by collaborating with trading, fund operations, external service providers and internal advisor teams.

Requirements

• Bachelor’s degree, preferably with a business focus. For certain positions, we accept a high school diploma, GED, or National Career Readiness Certificate (NCRC).
• 1+ years of work experience in the investment management industry, with specific client service and operations experience.
• Ability to identify and resolve/escalate complex problems with minimal guidance and meet deadlines.
• Experienced in Microsoft Office, Excel, PowerPoint, and SharePoint with strong attention to detail, excellent written and verbal communication skills and high work ethic.
• Exemplary knowledge of client study, account management and portfolio management systems.

Responsibilities

• Execution of investment-related activities associated with rebalancing and new investments.
• Manage and process cash activities including wires, private capital calls and distributions.
• Coordinate the execution of new investor documents including subscription documents for alternative investments with clients, custodians, investment managers and fund administrators.
• Lead communication efforts with custodians, investment managers, vendors, etc. for internal teams, resolving issues that arise on behalf of clients, and providing updates internally.
• Fulfil audit requirements for clients.
• Perform account maintenance, valuation, and reconciliation activities.
• Setting up client accounts in CRM, portfolio management and reporting systems.

Benefits

• Competitive compensation and bonus opportunities commensurate with qualifications and performance.
• Employer-paid life/STD/LTD and subsidized Medical, Dental, & Vision plans.
• Wealth Benefits including company contributions into 401(k) and ESOP programs.
• Paid Time Off (Holidays, PTO, Parental Leave) and flexible/hybrid working.
• Employee-led culture committees dedicated to enabling a happy and healthy company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees