Client Service Specialist IV

JPMorgan Chase & Co.•Philadelphia, PA

About The Position

As a Client Service Specialist IV within the InstaMed team at JPMorgan Chase, you will review enrollment forms and initiate contracts while resolving customer issues and updates. You will need to understand InstaMed products and processes and document activities accurately and promptly. In this role, you will assist clients with enrollment, which includes Zoom meetings. Additionally, you will collaborate across departments to support customers. InstaMed, a J.P. Morgan company, provides secure, cloud-based healthcare payment solutions connecting consumers, providers, and payers. Our technology streamlines transactions and data, improving customer satisfaction. New employees work with experienced leaders, gaining real business experience and career growth. Clear communication and customer focus are key, as this role impacts revenue retention and growth.

Requirements

Strong relationship-building and interpersonal skills.
Excellent organization and follow-up.
Effective presentation and communication abilities.
Quick learner with technical and healthcare knowledge.
Good judgment in managing customer expectations.

Nice To Haves

Healthcare technology and Salesforce experience preferred.
Customer-facing experience and proficient in Microsoft Office (Excel, PowerPoint preferred).