Client Service Research Manager

Guidepoint

2d•$72,000 - $72,000

About The Position

The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy. Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions? If so, this Research Manager, Client Service position at Guidepoint may have your name on it. This person will manage client requests after New York and Boston offices have signed off, providing a critical element of our ‘around the clock service'.

Requirements

Bachelor’s or Master’s degree
0-3 years year of professional experience
Intellectual curiosity and desire to learn
Attention to detail: ability to follow a multi-pronged email thread among client team and US Guidepoint team, handle scheduling between clients and experts, pick up on details of client request, which can be specific
Sense of urgency: Must thrive in a fast-paced environment with many stakeholders and understand client needs
Process-oriented: must be able to remain organized when working on multiple projects and complete processes in alignment with the NY and Boston teams to ensure continuity between offices
Advanced professional communication: must be able to communicate with consultants at top global consulting firms as well as experts, must be able to organize high volume of information into concise emails and maintain highest customer service etiquette when dealing with stressed clients, must be able to communicate project status with US team for a seamless pass off

Nice To Haves

Experience with consulting or professional services is a plus

Responsibilities

Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals
Manage client requests after NY and Boston business hours, including: project scope changes, expert scheduling and rescheduling, follow up queries for experts, as well as facilitating new project requests
Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients
Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system
Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoint’s services
Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests
Be knowledgeable of and follow any client-specific compliance procedure

Benefits

15 PTO Days, 10 legal holidays, and sick days
Comprehensive Medical, dental, and vision plans
Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
Commuter benefits and a corporate discounts
Development opportunities through the LinkedIn Learning platform
Friday happy hour, “Summer Fridays”, and free snacks and beverages in the office
Year-round corporate athletic league
Casual work environment, team building, and other social events

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