Client Service Manager

Transcend Hire Talent Solutions • Kentucky, KY

3d • $85,000 - $110,000 • Remote

About The Position

About the Opportunity: This role is with a large, fast-growing insurance agency that experienced significant expansion over the past year. They’re known for their strong culture, supportive environment, and commitment to doing right by both clients and employees. This team offers flexibility, a people-first atmosphere, and the chance to manage meaningful, high-value work within a collaborative structure.

Requirements

• Property Casualty Licensed required
• 3+ years of commercial lines account management experience
• Strong background with construction-related accounts preferred
• Experience using EPIC is a plus
• Excellent communication, client service, and organizational skills
• Ability to work independently while contributing to a collaborative culture
• Detail-oriented mindset with a commitment to delivering exceptional service

Responsibilities

• Manage a MID MARKET BOB
• Handle full A–Z servicing: renewals, quoting, endorsements, certificates, policy changes, and client communication
• Partner with internal insurance specialists for seamless service and high client satisfaction
• Maintain accurate documentation and ensure timely, proactive follow-up
• Work closely with producers and team members to address client needs and maintain strong relationships
• Support a fast-growing agency with a reputation for top-tier service

Benefits

• Fully paid health insurance
• SEP retirement option
• strong culture
• workplace flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed