Client Service Representative - PART-TIME

Fly Alliance Charter LLC•Moonachie, NJ

1d•Onsite

About The Position

Provide on-call client service and operational support at a private aviation facility, ensuring a smooth and comfortable experience for clients travelling with pets. Coordinated arrivals and departures, maintained facility standards, and delivered hands-on assistance in a fast-paced, detail-oriented environment.

Requirements

Strong customer service and communication skills
Comfortable working with dogs of all sizes and temperaments
Flexible availability with the ability to respond to on-call scheduling needs
Detail-oriented with strong organizational skills
Must be authorized to work in the United States of America
Must be able to remain in a stationary position for approximately 50% of the workday.
Occasionally required to move throughout the office to access files, equipment, or supplies.
Consistently operates standard office equipment, including computers, calculators, printers, and copy machines.
Must be able to use a telephone and possess the verbal and auditory abilities necessary for effective interpersonal communications.
Frequently communicates with customers, vendors, and colleagues, requiring the ability to exchange accurate and clear information.
May occasionally be required to lift or move items up to 20 lbs.
Must be able to move between departments and buildings as needed to interact with team members and support operational needs.

Nice To Haves

Previous experience in hospitality, aviation, or animal care is a plus

Responsibilities

Report on an as-needed basis, arriving 3 hours prior to departures and 1 hour prior to arrivals to ensure operational readiness
Coordinated with pet transport companies to facilitate seamless departures and arrivals
Delivered high-quality customer service by assisting clients throughout the travel experience
Stocked and maintained refreshments, including snacks and water, for clients and staff
Cleaned and organized the facility following departures to uphold professional standards
Assisted clients with pet handling, including holding dog leashes and providing support as needed
Adapted quickly to changing schedules and operational demands