Client Service Representative - PART-TIME
About The Position
Fly Alliance is a Part 135 and Part 145 industry leading private aviation group specializing in private jet charter, jet card memberships, aircraft sales, management, parts, and maintenance. Dedicated to providing unparalleled luxury, safety, and efficiency in air travel, the company has close to 30 aircraft, 6 offices across the country, and over 200 employees supporting a global operation. Three consecutive years as a top 20 U.S. operator, Fly Alliance continues to redefine the private aviation landscape. Role Objective: Provide on-call client service and operational support at a private aviation facility, ensuring a smooth and comfortable experience for clients travelling with pets. Coordinated arrivals and departures, maintained facility standards, and delivered hands-on assistance in a fast-paced, detail-oriented environment.
Requirements
- Strong customer service and communication skills
- Comfortable working with dogs of all sizes and temperaments
- Flexible availability with the ability to respond to on-call scheduling needs
- Detail-oriented with strong organizational skills
- Must be authorized to work in the United States of America
- Must be able to remain in a stationary position for approximately 50% of the workday.
- Occasionally required to move throughout the office to access files, equipment, or supplies.
- Consistently operates standard office equipment, including computers, calculators, printers, and copy machines.
- Must be able to use a telephone and possess the verbal and auditory abilities necessary for effective interpersonal communications.
- Frequently communicates with customers, vendors, and colleagues, requiring the ability to exchange accurate and clear information.
- May occasionally be required to lift or move items up to 20 lbs.
- Must be able to move between departments and buildings as needed to interact with team members and support operational needs.
Nice To Haves
- Previous experience in hospitality, aviation, or animal care is a plus
Responsibilities
- Report on an as-needed basis, arriving 3 hours prior to departures and 1 hour prior to arrivals to ensure operational readiness
- Coordinated with pet transport companies to facilitate seamless departures and arrivals
- Delivered high-quality customer service by assisting clients throughout the travel experience
- Stocked and maintained refreshments, including snacks and water, for clients and staff
- Cleaned and organized the facility following departures to uphold professional standards
- Assisted clients with pet handling, including holding dog leashes and providing support as needed
- Adapted quickly to changing schedules and operational demands
Benefits
- Competitive pay based on experience
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
