Client Service Representative

VCA Animal Hospitals•Toms River, NJ

20h

About The Position

VCA Animal Hospitals is a leader in veterinary care, committed to taking care of the future of veterinary medicine. They are a family of hometown animal hospitals determined to positively impact pets, people, and communities. From primary care to emergency, urgent, and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. They invest in cutting-edge tools, training, and technology, enabling their 35,000 Associates, including nearly 7,000 veterinarians, nearly 4,000 credentialed technicians, and over 10,000 veterinary assistants, to lead the industry. The Client Service Representative role involves essential customer service functions, scheduling and confirming appointments, placing outbound calls for follow-ups, presenting and explaining fees, recommending products and services, educating clients on general animal husbandry, and managing medical records, charts, reports, and correspondence.

Requirements

At least one year of proven past experience helping customers
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Willingness to work non-traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence