Part-Time Client Service Representative

UnitedHealth Group•Wallingford, CT

9h•$18 - $32•Onsite

About The Position

This position is Onsite. Our office is located at 950 Yale Ave, Wallingford, CT. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Client Service Representative is responsible for answering incoming telephone calls and maintaining an open line of communication between the laboratory and physician offices. The incumbent will follow through on customer inquiries and requests and assume responsibilities for completing individual work assignments. This position is part-time. Employees are required to work Monday - Friday from 12:30 pm - 5:30 pm and every other Saturday from 8:00 am - 2:00 pm. It may be necessary, given the business need, to work occasional overtime and/or weekends. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED OR equivalent work experience
Must be 18 years of age OR older
Flexibility to work Part Time Monday - Friday from 12:30 pm - 5:30 pm and every other Saturday from 8:00 am - 2:00 pm.

Nice To Haves

2+ years of customer service experience; experience in a call center environment
1+ years of experience in the healthcare industry, laboratory, or medical office
Familiarity with medical terminology
Experience working with EPIC

Responsibilities

Answer incoming telephone calls and respond to customer needs.
Research patient test results as needed, and give verbal results and/or send results to ordering client based upon needs of the physician’s office.
Research missing test results and attempts to resolve – if unable to do so, directs call to appropriate supervisor.
Research specimen requirements per request of client.
Process add on requests for additional testing of specimens as needed (dependent upon specimen stability).
Correct test reports and file appropriate paperwork as needed.
Dispatch Laboratory Couriers as needed to pick up specimens from physician offices.
Communicate with reference lab (Quest Diagnostics) to respond to customer inquiries regarding test results, specimen requirements, etc.
Notify Quest Laboratory of need to pick up STAT specimens from physician offices.
Review test reports from reference laboratory; follow appropriate protocols for processing Quest reports.
Review logs generated by the Harvest OEL LIS Computer system and communicate as needed.
Assist in Laboratory Quality Assurance program to ensure high quality service is delivered to customers.
Sort mail to be delivered via Courier.
Performs other duties as assigned.