Client Service Representative (Part-time)

North Brookhaven Veterinary Hospital • Brookhaven, GA

3d • Onsite

About The Position

North Brookhaven Veterinary Hospital is located just outside of Atlanta and proudly serves the Brookhaven community and their beloved dogs and cats. We’re a well-balanced, positive team with a supportive culture and a desirable schedule — closing at 6 p.m. on weekdays and 1 p.m. on Saturdays (Sundays off — woo hoo!). Nestled in a charming plaza with great restaurants, child care, and a nearby park (walking distance from the hospital), our hospital offers a warm, community-focused environment where every team member can thrive.' Position Overview The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Requirements

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Customer service experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Nice To Haves

• Spanish-speaking strongly preferred
• veterinary background experience plus

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED