Veterinary Customer Service Representative- Night Shift, AESC
About The Position
Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 Emergency & Specialty Veterinary Hospital, located in North Parker. We are currently seeking a qualified Client Service Representatives (CSR) to join our growing team! As a CSR, you’ll be the essential connection between our clients, their pets, and the rest of the hospital team. From managing front desk to coordinating vital communications, you’ll play a critical role in ensuring an exceptional experience for clients and their pets. The CSR team supports the hospital from 6am to midnight, 7 days per week, with various shifts and schedules available.
Requirements
- At least 1 year of in-person customer service experience.
- High school diploma or equivalent.
- Proficiency with Microsoft Office, internet navigation, and messaging programs.
Nice To Haves
- 1 year of experience in the veterinary or human medical field.
- Familiarity with payment collection processes.
- Experience managing multi-line phone systems.
- Proven ability to maintain high accuracy in data entry.
- Knowledge of EzyVet or similar medical record systems.
Responsibilities
- Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
- Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
- Provide compassionate and professional support to clients, including during high-stress or emergent situations.
- Assist with walk-in euthanasia cases, including discussing cremation options.
- Process payments, deposits, and invoices using various payment methods.
- Maintain and update client accounts, records, and paperwork accurately.
- Follow established protocols to escalate urgent cases in the Emergency Room.
- Monitor and communicate accurate wait times for Emergency Room clients.
- Rotate through phone support shifts, handling all incoming calls.
- Coordinate the use of exam rooms efficiently.
- Ensure the front desk, lobby, and exam rooms are clean and organized at all times.
- Scan documents into patient charts and maintain accurate records.
- Send reminders for appointments via email, phone calls, or texts.
- Verify that upcoming appointments are scheduled correctly, confirmed, and that all necessary records are obtained.
- Oversee memorial and cremation products for clients.
- Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
- Take on other duties as assigned to support hospital operations.
Benefits
- Health, Dental, and Vision Insurance to keep you and your family covered.
- 401(k) with Matching to help you plan for your future.
- Employee Assistance Program (EAP) for additional personal and professional support.
- Uniform Allowance to ensure you’re always prepared.
- Shift Differential Pay for added compensation.
- Sick Days
- Vacation Days
- Bereavement Leave
- Holiday Premium Pay for working during special times of the year.
- Referral Program to reward you for helping us grow our team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
