Experienced Client Service Representative
About The Position
Are you an experienced veterinary receptionist who thrives in a fast-paced, client-focused environment? Brookhaven Animal Hospital , located in the Brookhaven neighborhood of Atlanta, GA , is looking for a full-time Veterinary Receptionist to join our front desk team. This is a great opportunity to put your customer service and veterinary knowledge to work in a compassionate and modern veterinary clinic. As part of the Innovetive Petcare family, we value your contribution, support your growth, and prioritize a positive, team-driven culture. 📍 Brookhaven Animal Hospital – 205 Town Blvd., Suite 210A, Atlanta, GA 30319 🕒 Full-Time | Hourly | Weekend Rotation Required 💲 Starting at $16+ per hour, based on experience 🎉 Closed on Major Holidays | Holiday Pay Included
Requirements
- 1+ year of experience as a veterinary receptionist or in a veterinary front desk/customer service role
- Experience in a veterinary practice or medical office strongly encouraged
- High school diploma or equivalent required
- Proficiency with veterinary practice software (Cornerstone, Avimark, etc.) is a plus
- Strong communication and organizational skills
- Ability to multitask in a fast-paced, high-volume environment
- Positive attitude and team-oriented mindset
- Must have schedule flexibility, including weekends on rotation
Nice To Haves
- Experience in a veterinary practice or medical office strongly encouraged
- Proficiency with veterinary practice software (Cornerstone, Avimark, etc.) is a plus
Responsibilities
- Greet clients and pets warmly and professionally upon arrival
- Answer multi-line phones, schedule appointments, and handle client communications
- Perform check-in and check-out procedures, process invoices, and take payments
- Maintain accurate patient records and update client information in practice software
- Collaborate with veterinarians and technicians to support smooth patient flow
- Provide client education on hospital services, wellness plans, and general pet care
- Resolve client concerns with empathy and professionalism
- Support rotating weekend shifts (we are closed on all major/federal holidays and offer holiday pay)
Benefits
- Competitive hourly wage starting at $16+ per hour , based on experience
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holiday pay
- Access to mental health and wellness support
- Ongoing career development , CE opportunities, and advancement pathways
- Employee discounts on veterinary services and products
- Supportive and inclusive team culture that values your voice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
