Client Service Representative - HYBRID

Labcorp • Seattle, WA

13d • $18 - $25 • Hybrid

About The Position

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Lab.Corp is seeking a Client Service Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Client Service Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. SCHEDULE: MONDAY - FRIDAY 8:30AM - 5:00PM PACIFIC STANDARD TIME ZONE LOCATION: HYBRID Work Location: 550 17th Ave. Suite 300. Seattle, WA 98122 PAY RANGE $17.75 - $25 All job offers will be based on a candidate’s skills and prior relevant experience and the terms of the collective bargaining agreement between Dynacare Northwest, Inc. and United Food and Commercial Workers Union, Local 21.

Requirements

• High School Diploma or GED equivalent required
• Previous experience in a customer service role
• Knowledge of Microsoft Office suite is required
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Strong flexibility and the ability to manage and adapt to changing priorities quickly

Nice To Haves

• Experience working in a contact center/call center environment preferred
• Current or previous Labcorp experience preferred
• Prior healthcare industry, such as a physician's office or a hospital highly is a plus
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred

Responsibilities

• Act a liaison between LabCorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting LabCorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Benefits

• Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including:
• Medical, Dental, Vision, Life, STD/LTD, 401(k), accrue up to 18 days of Annual Leave per year (includes 8 holidays) and Sick Leave (0.0333) hours of sick leave for each hour of work) capped at 64 hours per year, Tuition Reimbursement and the Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees