Client Service Representative

Labcorp•Bakersfield, CA

31d•$25 - $35•Remote

About The Position

Client Service Representative (Remote) APPLICANT WINDOW CLOSES: 01/14/2026 PAY RANGE $25- $35 All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Working Conditions Location – Remote Remote work capability, including: A dedicated, distraction-free workspace suitable for taking phone calls. Reliable high-speed internet connection. Ability to maintain confidentiality in a home environment. Days: Monday - Friday Hours: 8:00am – 5:00pm Pacific Time Zone Note: If you reside 35 miles or less from the Burlington or Durham, North Carolina facility, you will be required to work in-office 3 days per week supporting both collaboration and support. Invitae | LabCorp is seeking a Client Service Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Client Services Representative will provide product training and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Requirements

High School Diploma or GED equivalent
2+ years’ experience in a client-facing role, dedicated to exceeding client expectations through a customer-first approach
General understanding of medical laboratory workflows, terminology, or test processes.
Proficiency with Salesforce.com or similar CRM platforms.
Proficiency with remote collaboration tools (e.g., Teams, Slack
Proficiency with Microsoft Office

Nice To Haves

Experience working in a healthcare, laboratory, or diagnostics environment.
Experience handling healthcare-related calls, preferably supporting patients or medical providers.
Familiarity with medical terminology or laboratory test ordering systems.
Bilingual skills (Spanish/English)

Responsibilities

Act a liaison between Invitae|LabCorp, the customer base and patients
Be well-versed in all Invitae products, processes, and policies to effectively solve client inquiries and complaints over the phone or via email
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Invitae|LabCorp's products and services
Work in multiple databases to research complex issues and questions
Respond to client inquiries within 24 hours
Assist in resolving order submission errors with clients
Participate in peer training, documentation of client feedback, relaying of feedback to drive improvement of customer satisfaction and business performance
Engage in continuous development through customer service training, individualized coaching, constructive feedback, and performance improvement initiative
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Manage daily workflows by prioritizing tasks and ensuring timely completion within queue-based systems