Client Service Representative

Arbor Circle Corporation•Grand Rapids, MI

About The Position

Provide excellent customer service to facilitate a positive and efficient experience for individuals accessing and participating in services, as well as for employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication, and organization. We support our employees with a robust benefits package, high-quality supervision, flexible scheduling, a vibrant work culture, ongoing training opportunities, and pathways for career growth. Ideal candidates bring a willingness to reflect on bias, equity, successes, and challenges with empathy and curiosity—qualities that help individuals thrive and grow within our organization. We understand that candidates may have unique experiences and skills that aren't always reflected in a job description. If you feel you could contribute to our team, please apply.

Requirements

Provide high-quality customer service and utilize creative problem-solving skills to address and resolve issues
Prior experience in a Behavioral Health and/or medical office setting
High-level technical skills and proficiency in Microsoft Office
Experience with data analysis
Ability to provide technical support to staff
Strong project management skills to support planning, coordination, and goal completion
Working knowledge of electronic health record (EHR) systems
Ability to work effectively and efficiently across multiple programs
Demonstrated experience working with culturally diverse populations
Minimum of 1 year of administrative experience in a professional office setting