Experienced Client Service Representative

VCA Animal Hospitals • Vancouver, WA

1d • $20 - $23 • Onsite

About The Position

Client Service Representative with Veterinary experience wanted for AAHA Accredited Practice in Vancouver, WA VCA East Mill Plain Animal Hospital Location: 416 NE 112th Ave., Vancouver, WA 98684 https://vimeo.com/545110075/cdf84b7c24 VCA East Mill Plain Animal Hospital is an AAHA-accredited, multi-doctor practice in Vancouver, Washington. Our hospital has been serving the Vancouver and Portland metro community for over 30 years. We believe in providing the best possible care to our patients and phenomenal service to our clients. One of our strengths is our commitment to education to both our clients and our associates. Our team members are all Fear Free Certified. We are looking for an individual that is like-minded and cares about the wellbeing of our patients. We are made up of devoted team players who thrive in a collaborative environment and are invested in the success of the entire team. We take enormous pride in our ability to listen and speak to clients and are service-minded professionals who are energized by the gratitude of others and the satisfaction of a job done right. Our hospital is in Vancouver, Washington, just across the river from Portland, Oregon. Surrounded by mountains on one side and the beautiful Oregon Coast on the other. This is a great place to call home and there are many local activities to partake in. We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more! We have a commitment to animal care and want to share that with you. Why Join the VCA Family? VCA is a community of dedicated professionals that will encourage you to explore everything your career has to offer. At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team! Access to the people and financial resources of a large veterinary community Leadership opportunities Career development programs Opportunities to give back through strong Shelter partnerships and VCA Charities Continuing education allowance Tuition support and sponsorships Veterinary Technician license reimbursement Free mental health and wellness subscriptions (Head Space) Referral bonuses Competitive wage Medical, dental & vision insurance Generous pet care discounts Life, long and short-term disability insurance Paid parental leave Paid vacation and sick time 401(k) Full-time, compensation $20-23 / hourly DOE Why We Want You! As a member of our team, you will help support the teams and doctors by creating a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient. You will help us get better and continue to grow as a team of caring veterinary professionals who work to exceed the expectations of our clients, provides exceptional care for our patients and build a team that has fun, supports each other, and learns together. We want to be different. We want to explore the opportunities within the workday not just get through it. We want to feel great about not just what we accomplished during the day, but how we accomplished it. We want to build a place where people are happy coming to work and excited to be part of our team. You will help us continue this journey.

Requirements

• Veterinary experience

Responsibilities

• Answer multi-line phone system
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Triage phone calls
• Effectively communicate through fax and email
• Problem solve/Critical thinking
• Presenting and explaining fees, including processing payments
• Recommending, selecting and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Ensure that every patient and owner are comfortable during their visit
• Exercise Fear Free© practices for our patients
• Manage electronic medical records
• Communicate with clients before and after their visit
• Ensure that hospital entrance, lobby and work area are clean and presentable
• Ability to work on own and in teams
• Ability to work in stressful and difficult situations
• Prioritize workflow and easily change direction
• Work with management team to solve problems

Benefits

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Continuing education allowance
• Tuition support and sponsorships
• Veterinary Technician license reimbursement
• Free mental health and wellness subscriptions (Head Space)
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Generous pet care discounts
• Life, long and short-term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed