Client Service Representative

VCA Animal Hospitals•Miami, FL

19h•Onsite

About The Position

VCA Animal Hospitals is seeking an experienced Client Service Representative to join their team. The company's mission is to prioritize pet health and provide excellent service, aiming to exceed pet owners' expectations. The Client Service Representative is a crucial role, serving as the face of VCA and setting the tone for the practice by building and maintaining customer trust and confidence. This position is central to the hospital's operations, ensuring smooth client interactions and administrative tasks.

Requirements

Experienced Client Service Representative
Personable
Highly professional

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.