Client Service Representative

VCA Animal Hospital • Quincy, MA

60d

About The Position

We are seeking a new team member to join our hospital. This associate will meet and greet clients and their pets. Coordinate and represent all facets of client services, and serve as a good will ambassador for the hospital.

Requirements

• Excellent client service skills.
• Excellent phone skills.
• Computer skills preferred.
• Must be friendly, outgoing, "people-oriented."
• Excellent communication skills.
• Ability to work in a team oriented environment.
• Well groomed, organized and detail oriented.
• Ability to take direction.
• Ability to handle money accurately and honestly.
• Must possess sound decision making skills and multi-task while working in an environment of stress.
• High School Diploma.
• Must have experience working with the public.
• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift 40 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
• Ability to maintain accurate records, and understands written directions.
• Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.

Nice To Haves

• Prior experience in a veterinary hospital or other doctor's office is a plus.

Responsibilities

• Scheduling appointments.
• Determine and direct emergency situations.
• Delay disputed charges until further reviewed by supervisor.
• Resolve client service issues within established guidelines.
• Answer Telephones and Make Appointments
• Maintain Charts and Computer Records
• Pharmacy and Retail Sales
• Marketing Implementation
• Maintenance/Housekeeping
• Financial Responsibilities
• Client Service
• Prepare, distribute and explain client education materials.
• Handles client complaints with concern and diplomacy.
• Accurately communicates medical/surgical information to clients.
• Send client cards and letters, i.e., thank you notes, sympathy cards, welcome cards, as directed by management team.

Benefits

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED