Client Service Representative

VCA Animal Hospitals•Shelton, CT

20d•$17 - $20

About The Position

VCA Shoreline Veterinary Referral and Emergency Center is looking for a Veterinary Receptionist to join our team in Shelton, CT . CSR Swing Shift Schedule : Monday, Wednesday, Friday, and Saturday. The Position: The position requires a person who is self-motivated, organized, and able to work independently. The receptionist position will be responsible for greeting clients, answering phones, and directing calls to the appropriate person. The receptionist position will also be responsible for scheduling appointments, maintaining accurate records, and performing administrative tasks as needed. The perfect role for those looking to grow and move on to great things in the veterinary world! Please watch the following video to see our team in action: https://vimeo.com/572328666/9f582cee63 At VCA Shoreline Veterinary Referral & Emergency Center, we take our mission statement – where your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. VCA Shoreline Veterinary Referral and Emergency Center is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age (40+) or national origin (including citizenship), disability status protected under the Americans with Disabilities Act or any other federal law. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

Requirements

High School Diploma or equivalent required
Minimum of two years of experience in a veterinary setting preferred
Must be able to work a flexible schedule including evenings, weekends, and holidays
Must be able to work from home on occasion
Must be comfortable working with animals (cats and dogs) and have experience handling pets of any size
Must be comfortable using Microsoft Office applications including Word, Excel, and PowerPoint

Responsibilities

greeting visitors
answering telephones
guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside