Client Service Representative - Part Time
About The Position
Deliver Exceptional Care, Support Our Clients, and Grow Your Career — Join Hickory Veterinary & Specialty Hospital as a Client Service Representative! Are you a people-person who thrives on making connections, solving problems, and supporting both pets and their families? At Hickory Veterinary & Specialty Hospital, we’re seeking Client Service Representatives (CSRs) to be the welcoming face of our emergency and specialty hospital. Our Mission For over six decades, Hickory Veterinary & Specialty Hospital has provided exceptional care to pets and their families. Our mission is to deliver compassionate, high-quality service while supporting our clients and veterinary teams through every step of their pet’s journey. As a CSR, you’ll play a vital role in creating positive experiences for clients while helping pets receive the care they need. Who We Are Located in Plymouth Meeting, PA, Hickory Veterinary & Specialty Hospital is a multi-service facility offering general practice, 24/7 emergency care, and specialty services including internal medicine, surgery, cardiology, and more. We also provide boarding, daycare, grooming, and rehabilitation. We’re known for our dedication to client relationships, our high standard of medicine, and our team-first culture where everyone’s voice matters. What You’ll Do As a CSR, you are often the first and last point of contact for our clients and play an essential role in ensuring a seamless experience.
Requirements
- Experienced in customer service (veterinary, medical, pet care, or hospitality preferred)
- Comfortable multitasking in a busy, high-energy environment
- Skilled in communication and conflict resolution
- Compassionate, empathetic, and team-oriented
- Excited to learn and grow within a supportive hospital setting
Responsibilities
- Welcome clients and patients warmly, providing a positive first impression
- Answer phones, respond to emails, and schedule appointments efficiently
- Assist with check-ins and check-outs for emergency, specialty, and general practice services
- Guide clients through treatment plans, billing, and discharge instructions
- Maintain accurate patient records and ensure all client information is up-to-date
- Collaborate closely with doctors, technicians, and fellow CSRs to keep hospital operations running smoothly
- Provide clear, compassionate communication — especially in emergency or emotional situations
- Help manage a clean, organized, and welcoming front desk area
Benefits
- Supportive, team-focused culture
- Paid time off & holiday pay
- Medical, dental, and vision insurance
- 401(k) with employer match
- Uniform allowance
- Employee pet care discounts
- Continuing education and training opportunities
- Room to grow — with opportunities to explore other hospital departments and roles
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
