Full Time Client Service Representative
About The Position
At VCA All About Pets, we pride ourselves on being a family-friendly environment where our team enjoys a balance of professionalism and fun. We offer a supportive and engaging workplace where both personal and professional growth are encouraged, As a trusted veterinary clinic, we're committed to providing high-quality care to our furry friends, while making sure our clients feel welcome and valued. We are looking for a dedicated and enthusiastic Veterinary Customer Service Representative (CSR) with veterinary assistant experience is a plus to join our dynamic team. If you love animals, have strong communication skills, and thrive in a team-oriented environment, we'd love to meet you!
Requirements
- Previous experience in a veterinary assistant or customer service role (1 years preferred)
- Strong communication skills, both written and verbal
- Ability to work Saturdays and some holidays
- Friendly, compassionate, and client-focused attitude
- Ability to handle sensitive situations with professionalism and care
- Comfortable working in a fast-paced, team-oriented environment
- Proficient with basic office software and veterinary management systems
Nice To Haves
- Knowledge of veterinary terminology is a plus
- veterinary assistant experience
Responsibilities
- Greet clients and their pets with warmth and professionalism
- Schedule appointments and manage the clinic's calendar
- Answer client inquiries in person and over the phone with empathy and accuracy
- Handle client billing and payments
- Assist with maintaining clinic records and documentation
- Work alongside our veterinary team to ensure smooth clinic operations
- Help With basic animal care duties as needed, leveraging your veterinary assistant experience
- Support the team during busy times and assist with overflow tasks
- Ensure a clean, organized, and inviting reception area
- Assist with stocking supplies and keeping the front desk area fully stocked
Benefits
- Medical/Dental/Vision insurance
- 401(k) retirement plan
- Pet care discounts
- Paid vacation, holidays and sick days
- Health and well-being programs that provide resources and training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
