Client Service Representative

Element Materials Technology•Huntington Beach, CA

14d•$24 - $27

About The Position

Element has an exciting opportunity for a Client Services Representative to join our growing team. This individual will play a key role in building client loyalty by developing and managing relationships with both new and existing customers. The Client Services Representative will monitor and track orders to ensure on-time delivery and overall customer satisfaction. Additionally, this role will handle billing responsibilities and resolve invoicing and pricing discrepancies in a timely and accurate manner. Salary: $24 - $27/hr DOE

Requirements

HS Diploma or GED required. Associate degree preferred.
5+ years minimum experience in customer facing roles (or being the first point of escalation)
Strong interpersonal skills including the ability to work effectively under stressful situations and remain calm when faced with deadlines and multiple priorities
Able to work at a fast past environment, escalate tactfully, and is skilled at resolving conflicts.
Solid understanding of invoicing and handling of billing cycles
Strong communication skills, both oral and written. Able to communicate effectively with clients and colleagues with attention to detail.
Develop strong relationships with internal and external clients to resolve issues effectively.

Nice To Haves

Aerospace or material testing background preferred
Bilingual a plus (Spanish)
Proficiency in Microsoft Applications (Word, Excel, Outlook and Power Point)

Responsibilities

Deliver an exceptional and proactive level of customer service that aligns with Element’s strategic objectives, operational standards, and continuous improvement initiatives.
Serve as the primary point of contact and day-to-day partner for a portfolio of high-value and complex customer accounts, ensuring a high-quality client experience throughout the service lifecycle.
Oversee and monitor customer testing schedules, anticipating risks to on-time delivery and proactively communicating timely, accurate updates on work in progress.
Prepare, review, and distribute detailed status reports to customers and internal stakeholders, ensuring clarity, accuracy, and alignment on project progress.
Lead the resolution of purchase order discrepancies, including complex issues related to quantities, specifications, pricing, and required documentation.
Partner cross-functionally with Operations, Technical, Finance, and Sales to address and reconcile variations between purchase orders, quotations, and system pricing, ensuring seamless order processing.
Generate, validate, and process invoices for completed work, ensuring accuracy and adherence to contract and pricing agreements.
Independently investigate, analyze, and resolve customer invoice disputes with professionalism and efficiency, preventing recurrence through root-cause identification.
Build and maintain strong, collaborative relationships with internal departments to improve workflow efficiency and enhance overall service delivery.
Mentor junior team members, support onboarding activities, and contribute to process improvement initiatives that elevate the customer service function.
Perform other duties as assigned to support departmental goals, customer satisfaction, and operational excellence.