Client Service Representative - Jacksonville

Education Solutions Services Llc (Ess Group)•Jacksonville, FL

35d•$17 - $17•Hybrid

About The Position

Do you want to be a part of something BIG? Do you have a passion for education? Do you want to impact the lives of students? As leaders in the education staffing space since 2000, ESS specializes in placing qualified staff in daily, long-term, and permanent K-12 school district positions including substitute teachers, paraprofessionals, and other school support staff. Over the last 22 years, we have innovated education staffing to provide dynamic solutions to school districts and professional opportunities to passionate educators. Our team serves over 5 million students with a pool of 85,000 substitute and permanent employees throughout 34 states. Internally, the ESS team is comprised of 650 individuals with a passion for education working together to ensure our 900 partner districts experience valuable education every day. At ESS our motto is, “Every day counts!” We take opportunities every day to grow and better our company as well as our employees. OVERVIEW:, a leader in Educational Management Services, is currently seeking a Client Service Representatives in our Florida call center! The successful candidate will be responsible for providing exceptional service, telephone and email support to our partnering school districts. The rapid growth and expansion of our business is causing a need for a new generation of Client Service Representatives to provide world-class services to our clients. SCHEDULE: Our Client Service department is open Monday-Thursday 6:00AM-6:00PM and Friday 6:00AM-5:00PM. Full-time Shifts are available for Monday-Friday, 7:30 AM-4:00 PM. This is an in office position with the option to work from home on Friday's. LOCATION: 6620 Southpoint Dr. S Jacksonville, FL 32216

Requirements

A minimum of 1-year customer service experience preferred
Excellent oral and written communication skills
Ability to thrive in a fast-paced, rapidly changing environment
Demonstrate a high level of accuracy in data entry and excel
Positive attitude and ability to work well within a team environment
Proficiency in Microsoft Office Word and Excel
Excellent oral and written communications skills
Strong interpersonal skills and the ability to work in a team environment

Responsibilities

Acting as a liaison between school district administration and our organization
Directing and controlling the fulfillment of substitute teacher and paraprofessional assignments
Updating and manipulating data in willSub®
Troubleshooting any client issues pertaining to willSub®
Daily communication with clients to facilitate positive client relations and resolution of client concerns, responding to calls and emails within the designated timeframe
Working with our substitute automated management system
Updating and manipulating data
Building a team environment
Compiling reports for designated client contacts