Client Service Representative
About The Position
Are you a compassionate and enthusiastic "service extraordinaire" looking to join a veterinary team? At VCA Palo Alto Animal Hospital, we strive to excel at our mission statement: your pet's health is our top priority and excellent service is our goal. With every opportunity, we aim to exceed each pet owner's expectations, and that starts with you! We are looking for a personable yet highly professional Client Service Representative to join our team in delivering our mission to our clients and their pets. Candidates must be a reliable self-starter and motivated by a challenging, fast-paced environment. Strong candidates will have prior customer service experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail-oriented, have the ability to multi-task and can demonstrate the important and understanding of high quality customer service. As the face of VCA Palo Alto Animal Hospital, our Client Service Representative (CSR) sets the tone for our practice as we build and maintain each pet owner's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for multiple facets of client communication:
Requirements
- prior customer service experience
- a positive attitude
- a friendly demeanor towards both animals and people
- will be detail-oriented
- have the ability to multi-task
- can demonstrate the important and understanding of high quality customer service
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- Medical/Dental/Vision insurance
- 401(k) retirement plan
- pet care discounts
- paid vacation, holidays and sick days
- health and well-being programs that provide resources and training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
