Client Service Representative

Newtown Veterinary Specialists•Newtown, CT

13d•Onsite

About The Position

Newtown Veterinary Specialists is a 24/7 emergency and specialty veterinary hospital offering advanced care in oncology, surgery, internal medicine, ophthalmology, and cardiology. Our collaborative team is dedicated to providing the highest quality patient care with compassion and excellence in every case. Position Overview The Client Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Requirements

Must have 2 or more years in a fast-paced customer service role
Must be able to manage multiple computer systems and phone lines
Must be comfortable handling cash

Nice To Haves

Preferred experience working in a veterinary setting, specifically emergency and specialty.

Responsibilities

Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.