Mount Airy Veterinary Associates - Client Service Representative

VetEvolve • Mount Airy, MD

14h

About The Position

Mount Airy Veterinary Associates is seeking a compassionate, professional, and client-focused Client Service Representative (CSR) to join our team. This is a client-facing role that serves as the first and last impression of our hospital. The CSR plays a critical role in creating a welcoming environment while ensuring efficient appointment flow, accurate communication, and excellent service.
The ideal candidate is warm, organized, detail-oriented, and thrives in a fast-paced medical environment. This position requires strong communication skills, professionalism, and a genuine commitment to supporting patients, clients, and the veterinary team.

Requirements

• Strong customer service skills and a professional, compassionate demeanor
• Excellent verbal and written communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and accuracy
• Professional appearance and positive attitude
• Ability to work collaboratively with a team
• Basic computer proficiency and ability to learn new software systems
• Reliable, punctual, and dependable

Nice To Haves

• Experience in a veterinary clinic, medical office, or customer service role
• Experience with veterinary practice management software (Cornerstone experience preferred)
• Experience with appointment scheduling, medical records, and cash handling
• Familiarity with veterinary terminology

Responsibilities

• Greet clients and patients warmly and professionally, creating a positive first impression
• Schedule appointments accurately and efficiently while managing appointment flow
• Answer phones and emails professionally, providing accurate information and support
• Enter and maintain accurate medical records in the veterinary practice management system
• Process invoices and payments, including cash handling and payment reconciliation
• Provide clear and accurate information regarding services, procedures, and scheduling
• Maintain a clean, organized, and welcoming reception and client areas
• Communicate effectively with doctors and assistants to support patient care and workflow
• Support overall hospital efficiency through organization and attention to detail
• Collaborate with team members to ensure excellent client and patient experiences
• Perform other duties as assigned

Benefits

• 401(k) with company match
• Employee referral bonus program
• Scrub allowance
• Employee pet care discounts
• Supportive team environment and opportunities for growth

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed