Client Service Representative
About The Position
Join our team as a Client Service Representative , where you’ll be the first point of contact for credit unions needing support. If you enjoy helping others, solving problems, and working in a collaborative environment, this role is a great fit! Hours are Monday thru Friday, 9:00am-6:00pm. What is CUAnswers? CUAnswers is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a full suite of integrated solutions to these credit unions that allow them to serve their members. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!
Requirements
- High school diploma/GED + 1–2 years of admin or customer service experience
- Strong communication, organization, and multitasking skills
- Proficiency in Microsoft Office and excellent typing/phone skills
- Ability to work independently and handle confidential information
- Strong attention to detail and a positive, client-focused mindset
- Valid driver’s license and willingness to travel occasionally
Responsibilities
- Respond to incoming client calls and provide software support
- Research issues and offer effective solutions
- Escalate cases to the appropriate team when needed
- Document software concerns and contribute to team goals
- Continue growing your skills and knowledge
- Provide occasional on-site training or support as needed
Benefits
- Supportive, team-oriented culture
- Opportunities to grow your skills
- A meaningful role supporting credit unions and their communities
- Work with cutting-edge technology in a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
