Client Service Representative in Santa Barbara

VCA Animal Hospitals•Santa Barbara, CA

71d•$18 - $24•Onsite

About The Position

Join The VCA Care Specialty and Emergency Team! VCA Care Specialty and Emergency Animal Hospital is a well-established 24-hour emergency and specialty practice in beautiful Santa Barbara, California. We are seeking a highly motivated full or part time energetic Client Service Representative to join our team! At VCA Care, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented team! We have a unique culture in our hospital that values each person’s individual skill set, personality, and career goals- and we want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA! There’s something special about you and we are excited to learn more! Compensation : Client Service Representative : $18 - $ 24 / hr Why Join The VCA Family? Access to the people and resources of a large veterinary community Leadership opportunities Career development programs Strong Shelter partnerships and VCA Charities CE allowance Tuition support and sponsorships Free wellness subscriptions (Head Space, Lyra) Referral bonuses Competitive wage Medical, dental & vision insurance Life, long and short term disability insurance Paid parental leave Paid vacation and sick time 401(k) Generous pet care discounts and Associate discounts Student loan advisory services and loan tools and resources Nationwide hospital transfer opportunities Why We Want You! As a member of the VCA team, your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for Customer service functions

Responsibilities

Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports, and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times- both inside and outside.