Client Service Representative

VCA Animal Hospitals•Sacramento, CA

6d•$17 - $19

About The Position

VCA Sacramento Veterinary Referral Center is seeking a client service representative to join our growing team! With the recent increased demand for veterinary care, we are expanding our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Be familiar with infectious and common zoonotic diseases; including prevention, and the steps to reduce or eliminate transmission Differentiate and prioritize between routine cases and emergency cases and alert staff accordingly Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Answering questions regarding products and services Managing medical records, charts, reports and correspondence. Handle all cash and credit card transactions including deposits and invoicing. About Our Hospital Here at VCA Sacramento Veterinary Referral Center we are proud of our strong reputation in our community, offering clients a spectrum of services from our 24-hour ER service to our wide variety of specialty services. We have a supportive and fun team of team board-certified specialists in internal medicine, surgery, emergency and critical care, anesthesiology, cardiology, neurology, rehabilitation, medical and radiation oncology, and radiology. Why Join Our Team At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth. You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities. We offer competitive compensation, including swing and graveyard shift differentials, along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

Requirements

Must have a high school diploma or equivalent
Animal care, client/customer interaction, receptionist experience preferred but not required
Excellent communication skills
Possess a good attitude and contribute to a positive work environment
Knowledge of and ability to use medical abbreviations
Ability to multi-task and prioritize effectively

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Be familiar with infectious and common zoonotic diseases; including prevention, and the steps to reduce or eliminate transmission
Differentiate and prioritize between routine cases and emergency cases and alert staff accordingly
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Answering questions regarding products and services
Managing medical records, charts, reports and correspondence.
Handle all cash and credit card transactions including deposits and invoicing.