Client Service Representative

Coast Professional•West Monroe, LA

13h•$17•Onsite

About The Position

The Client Service representative is responsible for administrative duties pertaining to entering and processing new business, working with new clients to set up access to our website, answering client questions pertaining to their existing business placed with Coast, new business submission, monitoring servicers for activity, processing mail, escalating to management any situation outside employee’s control that could adversely impact the service provided, preparing and updating reports in a timely and accurate manner while ensuring deadlines are met.

Requirements

High school diploma or GED required
Office/clerical experience preferred
Report preparations and techniques
Working knowledge of modern office procedures, methods, and computer equipment
Principles and practices of customer service
Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided
Proficient with Microsoft Office Suite, specifically in MS Excel
Excellent written and verbal communication skills with attention to detail
Professional attitude, enthusiastic, and reliable
Excellent organizational skills, time management and ability to multi-task
Ability to handle and resolve recurring problems
Ability to comply with rules, regulations, laws and methods as related to debt collection
Work independently in the absence of immediate supervision
Professional attitude, enthusiastic, and reliable
As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information.

Responsibilities

Assist clients with needs relating to current business placed with Coast
Assist clients with website and/or web portal accesses
Enter/process new business
Monitor servicers for payments, new business, and LVC information
Generate reports, client statements, and progress reports
Set up clients with web access, through multiple portals.
Take client calls and follow up on client requests
Clerical duties
Value and support team members and company goals
Understand complaint investigation procedures and ensure that management is made aware of problems or issues
Safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access.
Secure your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk.
Follow all Information Technology policies and procedures regarding the management of your system accounts and equipment.
Report any security violation immediately to management.