Client Service representative

VCA Animal Hospitals • Roanoke, VA

3d

About The Position

We’re looking for an experienced Client Service Representative to join our team! If you’re a "service extraordinaire" who is personable, professional, and loves making a difference for pets and their people, we’d love to meet you. The Vibe As the face of our hospital, you set the tone for every visit. You’re the "pivot" of our daily operations—the person who keeps things moving smoothly while making sure every pet owner feels heard, supported, and confident in the care we provide.

Requirements

• A People Person: You’re great at building trust and staying calm, even when things get busy.
• A Pro: You take pride in being highly professional and providing top-tier service.
• A Team Player: You’re happy to jump in wherever you’re needed to keep the clinic running like clockwork.

Responsibilities

• Greeting visitors, answering phones, and getting pets and their owners settled into exam rooms.
• Managing the schedule, confirming appointments, and making follow-up calls to see how our patients are doing.
• Helping clients with the basics—like heartworm prevention, flea/tick control, and housebreaking—and walking them through our products and services.
• Explaining fees clearly, processing payments, and keeping medical records and charts organized.
• Helping keep the hospital (inside and out) clean, welcoming, and "accident-free" for everyone.

Benefits

• Competitive pay.
• Medical, dental, and vision coverage.
• Paid vacation (for our full-time crew).
• 401(k) and awesome discounts on care for your own pets!
• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed