Client Service Representative

VCA Animal Hospitals•Sterling, MA

9d•$17 - $20•Onsite

About The Position

VCA Sterling Animal Hospital is seeking a part time Client Service Representative to join our full service hospital in beautiful Sterling, MA. We are a caring, close knit, team that truly values each person’s individual skill and personality. We are proud to promote and cultivate a supportive and collaborative culture and we are seeking a like-minded professional to join the team! There’s something special about you and we are excited to learn more! Why Join the VCA Sterling Family? We are passionate about supporting client service representatives and are committed to your personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a client service career has to offer. We are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team! As a member of the VCA Sterling, you will support technician and doctor teams by creating a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Requirements

The skills that you will be utilizing include, but are not limited to: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

Access to the people and financial resources of a large veterinary community
Career development programs
Opportunities to give back through strong shelter partnerships and VCA Charities
Free mental health and wellness subscriptions (Head Space)
Referral bonuses
Competitive wage
Medical, dental & vision insurance
Generous pet care discounts
Life, long and short-term disability insurance
Paid parental leave
Paid vacation and sick time
401(k)