Client Service Representative
About The Position
VCA Schaumburg Animal Hospital is a multi-doctor practice located in the booming “Golden Corridor” just outside of Chicago. Proudly serving our community for over 30 years, we’re known for our exceptional customer service, compassion, and quality medical care. We are currently accepting applications for a full-time Client Service Representative (CSR) to join our dedicated team. To be considered, candidates must: Have strong, well-developed customer service skills Demonstrate reliability, professionalism, and excellent attendance Have prior experience in the veterinary field or animal field. We are a busy practice, we’ll need your help at every other Saturday. Position & Hospital Highlights: Competitive pay range: $15–$18/hr , based on experience Positive work/life balance Closed six major holidays Up-to-date, modern facility Complete pharmacy with home delivery options Digital radiology, surgical laser, and cold laser therapy Paperless EMR system iPads for client education Generous employee pet discount Please include your desired salary, weekly availability, and preferred number of hours with your resume. We look forward to welcoming a compassionate, client-focused professional to our VCA Schaumburg family! If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Requirements
- Have strong, well-developed customer service skills
- Demonstrate reliability, professionalism, and excellent attendance
- Have prior experience in the veterinary field or animal field
Responsibilities
- Answering a multi-line phone system and assisting clients in person and over the phone
- Managing electronic medical records (EMR)
- Demonstrating knowledge of vaccines, common illnesses, and basic medical procedures
- Communicating preventative care recommendations and presenting estimates
- Counseling clients during difficult situations, including euthanasia
- Processing payments and scheduling appointments
Benefits
- medical
- dental
- vision
- paid vacation/sick days
- 401(k)
- generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
