Client Service Representative
About The Position
VCA White Lake Animal Hospital is excited to expand our team and is looking for a passionate and dedicated Client Service Representative (CSR) to help us provide exceptional service to our valued clients and their beloved pets. If you thrive in a fast-paced environment and are committed to teamwork, strong work ethics, and excellent communication, we want to hear from you! About Us At VCA White Lake Animal Hospital, we are united by a shared love for animals and the desire to provide the best care for every pet that comes through our doors. We are committed to providing top-tier client service, outstanding patient care, and ongoing education for pet owners. We are a supportive and fun team that enjoys what we do and the relationships we build with both our clients and coworkers. Why We Need You As the first point of contact for our clients, the Client Service Representative plays a pivotal role in shaping the experience at VCA White Lake. You will be the welcoming face of our practice, ensuring each client feels valued and well-cared for. Your ability to manage multiple tasks with a positive, helpful attitude will help us maintain the high standards of service and care that our clients expect.
Requirements
- A positive, team-oriented attitude with strong attention to detail.
- Excellent communication skills and a passion for delivering outstanding customer service.
- Ability to manage a variety of tasks in a fast-paced environment.
- Strong work ethic, dependability, and a commitment to our values of respect and compassion.
Nice To Haves
- Previous customer service experience, preferably in an animal care or medical setting, is a plus.
Responsibilities
- Greet clients and their pets warmly, answer phones, and guide them through the hospital experience.
- Schedule, confirm, and follow up on appointments, ensuring clients' needs are met in a timely and efficient manner.
- Make outbound calls for follow-ups and to engage prospective clients.
- Present and explain fees to clients, process payments, and handle financial transactions.
- Recommend and educate clients on essential pet care products and services, including prescriptions and preventative care.
- Provide valuable information to clients about pet care, including heartworm prevention, flea/tick control, and overall wellness.
- Maintain accurate medical records, manage charts and reports, and handle all hospital correspondence.
- Help ensure the hospital is clean and organized, both inside and outside, and assist with the removal of animal waste.
Benefits
- We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
