Client Service Representative
About The Position
Greenwich Village Animal Hospital is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our supportive environment means you’ll get to work with a team dedicated to mentorship and growth while practicing high quality medicine! As part of our team, you’ll work with the latest technology and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. At Greenwich Village Animal Hospital, every patient is treated as if they were our own. Compassion fuels our decisions, our medicine, and the small, thoughtful moments that make each visit special. Client Service Representative Greenwich Village Animal Hospital Pay Rate: $24/hour
Requirements
- High school diploma or equivalent
- Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
Responsibilities
- Ensure that clients and pets feel welcome and comfortable
- Demonstrate excellent relations with clients/pets in waiting and/or exam rooms
- Keep clients informed of expected delays and wait times
- Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
- Receives and relays client correspondence and updates client financial records
- Answers client’s inquiries about basic animal care questions and routine procedures
- Handles invoices and payment transactions
- Receives and relays telephone, fax, and email messages accurately and promptly
- Maintain appointment schedule, set appointments with complete information, monitor schedule for accuracy, confirmation of appointments, follow-up on missed appointments, and input of new client data into appointment schedule program
- Maintain accuracy with cash drawer, credit card-scratch pay and CareCredit transactions
- Flexibility in working hours is required to ensure that the job is done properly
- Maintain the cleanliness of the front office area, ensuring all proper supplies are stocked adequately; follow daily task checklist
- Follow hospital cleaning checklists
Benefits
- Great pay with competitive medical, dental, and vision insurance coverage
- 401K with a total company match of up to 4%- after 6 months of service
- Generous paid time off
- Mental Health Resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
