Client Service Representative at Healthy Pets Veterinary Care

Healthy Pets Veterinary Care•Boca Raton, FL

22h•$16 - $18

About The Position

Practice Located in the Polo Club Shoppes in Boca Raton, FL, Healthy Pets Veterinary Care is a full-service veterinary hospital proudly serving Boca Raton, Delray Beach, and the surrounding areas. Our top priority is providing high-quality veterinary medicine while advocating for your pet’s needs. Our office has many services, such as surgery, dental care, grooming, laser therapy, acupuncture, vaccines, and wellness plans. We also use advanced equipment, including an in-house laboratory and digital X-rays and dental X-rays. More about the Role At Healthy Pets Veterinary Care, our patient’s health and emotional well-being are our top priorities. We believe that veterinary visits should be stress-free for both pets and owners and we strive every day to create a fun, friendly, and relaxed environment for pets and owners alike. Our doctors and staff are accountable, work well together and practice honest communication with each-other and clients. Healthy Pets Veterinary Care is fitted with all the latest technology including digital X-ray, digital dental X-ray, ultrasound and the latest in Idexx laboratory equipment. There is always room to grow as a professional and individual here at Healthy Pets Veterinary Care with our performance based pay scales where we like putting your future in your own hands. Healthy Pets Veterinary Care strives to care for our team and provides benefits such as flexible scheduling, health insurance, PTO and a 401k. Healthy Pets Veterinary Care is closed for major holidays and Sundays leaving time for you to spend with your loved ones. The Healthy Pets team believes in a work life balance, and we are always happy to provide time off when requested. Team members also receive pet discounts for their own furry family members. Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Competencies Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care. Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results . Sharing ideas and being open to other’s ideas. Communicating : Conveying instructions to clients and teammates to ensure successful patient care. Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback. Organization Skills : Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Requirements

Ability to work on weekends as required
High school diploma or equivalent

Nice To Haves

Previous veterinary experience preferred
Client satisfaction references preferred

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.