Client Service Representative

Arbor Circle Corporation • Holland, MI

4h

About The Position

The Client Service Representative provides excellent customer service to facilitate a positive and efficient experience for individuals accessing and participating in services, as well as for employees providing those services. Success in this role is achieved through purposeful and respectful relationships, communication, and organization. The organization supports its employees with a robust benefits package, high-quality supervision, flexible scheduling, a vibrant work culture, ongoing training opportunities, and pathways for career growth. Ideal candidates are encouraged to reflect on bias, equity, successes, and challenges with empathy and curiosity, qualities that foster individual growth within the organization.

Requirements

• Provide high-quality customer service and utilize strong problem-solving skills to address and resolve issues effectively
• Advanced technical proficiency, including strong skills in Microsoft Office applications
• Minimum of one year of experience using Excel, including data tracking, data analysis, and basic reporting
• Strong data analysis skills, including the ability to interpret trends, generate reports, and support data-informed decision-making
• Experience with data analysis, reporting, and interpreting key performance metrics
• Ability to provide technical support and guidance to staff as needed
• Strong project management skills with the ability to plan, coordinate, and meet deadlines
• Working knowledge of electronic health record (EHR) systems
• Proven ability to work efficiently across multiple programs and priorities
• Demonstrated ability to work effectively with culturally diverse populations
• Minimum of one year of administrative experience in a professional office environment

Nice To Haves

• Prior experience in a behavioral health and/or medical office setting

Responsibilities

• Responding to phone calls
• Receiving and directing clients
• Data entry, retrieval and organization
• Coordinating workflows across programs

Benefits

• Robust benefits package
• High-quality supervision
• Flexible scheduling
• Vibrant work culture
• Ongoing training opportunities
• Pathways for career growth
• Market-driven and equitable salary practices
• Robust health insurance options
• 401k match
• 11 paid holidays (including floating holidays for times important to you)
• 3 weeks’ vacation upon hire plus separate paid sick time
• Supportive and fulfilling culture
• Equity and inclusion-focused affinity and work groups

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees