Client Service Representative

Ethos Veterinary Health•Phoenix, AZ

24d•$20•Onsite

About The Position

VetMED is seeking experienced Client Service professionals to join our team. Our CSR team supports our busy 24/7/365 specialty and emergency veterinary hospital. As part of a team of 20 doctors and over 75 support staff, we continually looks for ways to improve the delivery of services to our clients and team members. VetMED's board certified specialties include Internal Medicine, Surgery, Imaging, Dermatology, Critical Care, and a team of experienced emergency doctors. At VetMED, we have a diverse clientele, a loyal referring veterinary community and a CSR team that strives to exceed the expectations of our clients, team members and patients on a daily basis. If you love working with great people and providing outstanding client service in a fast-paced, supportive environment, come join us at VetMED.

Requirements

Excellent communication skills
Must be computer literate; basic computer skills with ability to navigate new software
Ability to stay positive under high stress situations
Ability to multi-task efficiently in a fast-paced environment
Must be flexible and have open availability, including evenings and weekends, when requested
Minimum 2 years customer service in the veterinary field is preferred.

Nice To Haves

Ezyvet experience a plus

Responsibilities

Manage the front desk through greeting clients, checking patients in/out, scheduling appointments and greeting vendors
Oversee the hospital flow
Manage cash, credit card and CareCredit transactions
Discuss payment choices with clients
Assist with daily administrative duties such as printing, emailing, scanning, uploading, filing, emailing medical records, distributing daily mail and purging charts in system
Assist in emergency situations by expediting calls to triage staff members
Perform other job duties as assigned