Hoffman Animal Hospital - Client Service Representative

Hoffman Animal Hospital • Annapolis, MD

22h • $16 - $22

About The Position

Established in 1992 in Annapolis, Maryland, Hoffman Animal Hospital is renowned for its level of care and culture of support. We are a Fear Free Practice focused on small animal preventative care, medicine, dentistry, and basic soft tissue surgery. Our Medical Director Dr. Carrie Muller recently launched her "Message to Garcia" program which provides free veterinary care to veteran support dogs, and is highly engaged with the VetEvolve new graduate Support from the Start mentorship program, making her an excellent mentor to new graduates. We also have a highly skilled technician team led by a lead technician with 13 years experience who excels in anesthetic techniques and monitoring. HAH welcomes any new graduates or experienced veterinary professionals who share a commitment to our core values and thrive in a fast-paced, positive, collaborative environment.
Join Our Passionate Team!
Are you ready to combine your love for animals with your exceptional customer service skills? Look no further! At Hoffman Animal Hospital, we’re thrilled to offer a CSR position that lets you thrive in veterinary medicine. This is a full-time or part-time position. Compensation for this role is a $16- $22/hour based on experience, with opportunities for overtime. Generous benefits package for full-time employees including: health insurance, paid time off, scrub allowance, pet discount, and more (see below).
About Us:
At Hoffman Animal Hospital we’re not your average veterinary clinic. We’re a hub of innovation, compassion, and excellence. Our commitment to providing exceptional care to our patients and their devoted owners sets us apart. Here’s what makes us tick:
State-of-the-Art Equipment: Our hospital boasts top-of-the-line equipment, including advanced diagnostic tools.
Holistic Approach: We believe in treating the whole pet, not just the symptoms. Our services include complex dental services, radiology, ultrasound, and more.
Cutting-Edge Medicine: We stay ahead of the curve by embracing the latest medical breakthroughs and technologies.
Community Connection: We’re not just a clinic; we’re an integral part of our community. Our long-standing relationships with pet parents are built on trust and compassion.

Requirements

• High School Diploma or GED
• Customer Service Skills: Prior experience in customer service required (preference for prior veterinary industry experience).
• Adaptability: You thrive in a fast-paced environment and can switch gears easily.
• Team Player: You’re proactive and willing to help.
• Passion for Animals: You treat every client with kindness and respect.

Responsibilities

• Frontline Ambassador: Be the friendly face (or voice) that greets clients and their furry companions.
• Appointment Scheduling: Efficiently manage appointments, ensuring smooth flow and minimal wait times.
• Client Education: Educate pet owners on preventive care, treatment options, and wellness plans.
• Billing and Payments: Handle financial transactions with finesse and empathy.
• Complaint Resolution: Turn frowns upside down by addressing concerns and finding solutions.
• Client Follow-Up: Check in on patients post-treatment and address any concerns.
• Educational Events: Participate in workshops, pet health seminars, and community outreach.
• Social Media Savvy: Help spread the word about our exceptional services through engaging content.

Benefits

• Scrub Allowance: Eligible on 1st day
• Paid Time Off and 6 Paid Holidays
• Health Insurance (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment
• Supplemental Insurance (e.g. life insurance, critical illness, etc.): 1st of the month after 60 days of employment
• 401k: 1st of the month following hire date (21 or older), match after 1 year
• Other Benefits: Continuing Education, Training Opportunities, RVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED